All national and international orders are shipped by our courier partner SEUR. Upon delivery, packages require a signature on the delivery note. If no one is present to receive the package, the courier service will leave a note to indicate what to do in order to arrange another delivery time.
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|Destination||Means of Transport||Costs||Free Delivery For Orders Above||Delivery Time|
|Canary Islands||SEUR||3.65 €||15.00 €||2 – 4 business days|
|Peninsula / Balearic Islands||SEUR||8.00 €||60.00 €||5 – 8 business days|
|Ceuta & Melilla / Portugal||SEUR||10.00 €||60.00 €||5 – 8 business days|
|Europe Zone 1 * - Germany, Holland, Belgium, France, Luxembourg||SEUR||15,00 €||130.00 €||9 – 12 business days|
|Europe Zone 2 * - Austria, Italy, Ireland, Poland, Czech Republic, United Kingdom||SEUR||15,00 €||130.00 €||9 – 12 business days|
|Europe Zone 3 * - Hungary, Denmark||SEUR||15,00 €||150.00 €||10 – 14 business days|
|Europe Zone 4 * 1 - Estonia, Latvia, Lithuania, Sweden||SEUR||26.00 €||250.00 €||10 – 14 business days|
|Europe Zone 4 * 2 - Greece||SEUR||26.00 €||250.00 €||10 – 14 business days|
|Europe Zone 4 * 3 - Finland, Bulgaria||SEUR||25.00 €||250.00 €||10 – 14 business days|
|Europe Zone 4 * 4 - Switzerland||SEUR||39.00 €||250.00 €||10 – 14 business days|
|Europe Zone 5 * 1 - Norway||SEUR||39.00 €||250.00 €||10 – 14 business days|
|Europe Zone 5 * 2 - Bosnia and Herzegovina||SEUR||37.00 €||250.00 €||10 – 14 business days|
|Europe Zone 5 * 3 - Croatia, Slovakia, Slovenia, Romania, Serbia and Montegro||SEUR||43.00 €||290.00 €||10 – 14 business days|
|Rest of the world||SEUR||Please Consult||Please Consult||Please Consult|
|*Countries Zone 1: Germany, Holland, Belgium, France, Luxembourg|
|*Countries Zone 2: Austria, Italy, Ireland, Poland, Czech Republic, United Kingdom|
|*Countries Zone 3: Hungary, Denmark|
|*Countries Zone 4: 1 - Estonia, Latvia, Lithuania, Sweden|
|*Countries Zone 4: 2 - Greece|
|*Countries Zone 4: 3 - Finland, Bulgaria|
|*Countries Zone 4: 4 - Switzerland|
|*Countries Zone 5: 1 - Norway|
|*Countries Zone 5: 2 - Bosnia and Herzegovina|
|*Countries Zone 5: 3 - Croatia, Slovakia, Slovenia, Romania, Serbia and Montegro|
Deliveries to Spain & Europe
All deliveries to Spain and Europe are made with DDP (delivery duties paid), which means that all of the import and delivery duties are included in the total and no additional payment is required when delivery is made. In the case of returns, none of the import taxes and shipping costs are refundable by www.riuparfum.com.
Deliveries to the Rest of the World
For deliveries to the rest of the world, any customs or import duties must be paid once the package has reached your destination country. These costs must be paid by the end customer. www.riuparfum.com does not have any control over these charges and it is not possible to predict how much they may be. Customs policies vary considerably from one country to another, so the customer should contact their local customs office to obtain information about these costs. In the case of a return or rejected order, these costs are not refundable by www.riuparfum.com.
When your order has been dispatched from our warehouse, you will receive an email stating your SEUR tracking number. You can check the status of your order 24 hours after receiving your email through the link provided in it.
If you are not satisfied with the product you receive, you have 14 days from the date of receipt to request the return of your products. To request your return, send us an email to the following address: [email protected] or call us by telephone on: 928 767971.
If you wish to exercise your right of withdrawal, you must inform us via letter or using this withdrawal form which can be sent by email or by post.
To carry out your return, the product must be in perfect condition, in its original packaging and with all of the manuals, accessories or promotional gifts included inside. Once the item has been received at our warehouse, and after checking the condition of the package, the company will give the customer a full refund, via the same means the customer used to make the original payment. The refund amount will be the price of the product, excluding the delivery costs incurred, which will be paid by the customer.
Incorrect orders will also be accepted, in which case, RIU PARFUM will be liable for the delivery costs, provided that the customer informs the company of the circumstances within the period of 14 days from the receipt of the order.